Quick Links

Are you looking to cancel or make changes to your order?
Please email hi@blume.com with your order number and one of the following subject lines so we can help you ASAP!

• To cancel your order: Please email with the subject line “CANCEL”
• To change your mailing address: Please email with the subject line “EDIT ADDRESS”
• To edit your order: Please email with the subject line “EDIT ORDER”.

We will always do our best to help. However, we cannot guarantee any changes after your order has been placed. 

Black Friday 2024

What is discounted this Black Friday?
This year we're offering our deepest discounts ever! 30% off of all bundles, 20% off of individual items, as well as 3 Ultimate Bundles! There is no minimum spend to take advantage of these deals. It's the perfect time to stock up on your go-to Blume goodies, or try something new!

What is an Ultimate Bundle?
For the first time ever, we have limited edition product bundles that are available at a deeper discount! We have 3 Ultimate Bundles available this Black Friday season. You can find them on our website: Ultimate Cozy Bundle, Ultimate Hydration Bundle, and Ultimate Essentials Bundle. 

When will the Black Friday promotions begin?
We recommend keeping an eye on our emails and socials for the most up to date info available on our upcoming promotions :)

Do I need a discount code? 
Nope! All products have been updated on our website with their discounted price. All you need to do is add to cart, and your discount will already be applied!

Will Blume be providing deeper discounts as we get closer to Black Friday? 
Black Friday is our biggest sale of the year! While we are giving you earlier access this year, the discounts will remain the same throughout the event. Please note that stock is limited, and items will sell out quickly! 

I placed my order before the sale started. Can I be refunded the difference? 
Our team is working hard to ensure that orders are shipped out as quickly as possible. Once an order has been placed, we unfortunately no longer have capabilities to apply any discounts. Orders must be placed on the day of the event in order to qualify. We apologize for any inconvenience this may caused. 

Can I subscribe to a product to receive a deeper discount? 
Subscriptions are unavailable throughout our Black Friday promotions. They will be made available once these deeper discounts are removed from our website.

Shipping

Where do Blume's products ship from?
All of our products ship from the United States.

What is the cost of shipping?
Shipping is $5 for orders within the US, and $15 for Canada. 

What is your shipping timeline?
Our team is working hard to get orders shipped as quickly as possible. You can expect a shipping confirmation email from us within 3-5 business days. Remember, your local delivery service may be strained and experiencing some delays. 

*Please note shipping timelines are estimates, and cannot be guaranteed. 

*We may experience shipping delays during promotional periods

Where do you ship?
We currently ship to the United States and Canada. We hope to expand internationally in the future. 

*Orders shipping to Canada may be subject to duties upon delivery.

Do you offer expedited shipping?
We offer expedited shipping within the US. This option is available at checkout.

*Please note that expedited shipping timelines do not include processing time at our warehouse

I’m moving, how can I change my address on file?
You can login to your profile at any time and make changes to your billing and shipping information! Just login, hit edit, and make changes as needed!

I haven’t received a tracking number, what should I do?
Please allow 3-5 business days for us to process and ship your order after it's been placed. If you do not receive anything within this timeframe, please shoot us an email at hi@blume.com so we can look into this further.

*Please expect delays during promotional periods

Products

How and where should I store my products?
You can store Blume products wherever you usually do your day and night routines. They won't freeze or melt, but we do recommend keeping water out of the bottles. All products should be used within 18 months of opening for best results.

*Blume Buds and Power Patches have a shelf life of approximately 3 years

Do you test on animals?

Great question - no we don't! We love our animal friends and would never dream of using them for testing purposes. We are proud to share that all of our products are vegan and cruelty free.

How do I know if Blume is suitable for my skin type?
Our products are formulated to be suitable for all skin types. However, individual reactions may vary as we all have different sensitivities. We recommend always conducting a patch test before applying all over. If you are using any topical medications, we recommend consulting your doctor prior to introducing Blume to your skincare routine. 

Where are Blume's products made?
All of our products are made in Canada or the USA.

Are Blume Products Pregnancy Safe?
All of our ingredients have been deemed pregnancy safe. However, we always recommend consulting your medical practitioner.  

Returns

What is your return policy?
We want you to love what you receive but we totally understand if you need a refund. Email us at hi@blume.com within 30 days of receiving your order and we’ll help you process a return. 

Subscriptions

What products can I add on to my subscription?
Subscriptions are fully customizable. You can choose your product preferences, add ons and more!

When am I charged for my subscription?
You’ll be billed when you place your first order. All subsequent orders are billed 30 days later, or at the interval you selected. If you ever wanted to make changes, just email us at hi@blume.com. You can also choose your billing and shipping frequency (bi-monthly quarterly, semi-annually, you're in full control)!

Can I skip, cancel or pause my subscription?
Yes, yes and yes! You can login anytime and adjust your shipping schedule. You can also change your shipment intervals by month.

Can I make changes to the contents of my subscription?
Yes again! Login to your account and switch up your products, add extras and remove items as needed. If you ever need a hand, just email hi@blume.com

I cancelled my subscription, will my account be refunded?
Cancelling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.

Billing

Can I remove or change a saved payment method?

Of course! You can make this change on your Account page. If you need support, email us at hi@blume.com

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Visa Debits, Quadpay, Paypal and Amazon Pay.

My card expired and my subscription won’t renew. What do I do?
You can login and update your billing details at any time. If you need time until your new card arrives in the mail, let us know and we can shift your renewal date.

Blumetopia

What is Blumetopia?
Blumetopia is our loyalty and rewards program! By joining, you can earn Blume Bucks every time you shop Blume, or for other things like following us on social. More info is available here.

Who can join Blumetopia?
Anyone is eligible to join, and it's free to sign up. Plus, you get 100 Blume Bucks (BBs) just for signing up. Go here to get started.

What account do I use to log in?
Your Blumetopia account is tied to your Blume account, so you can use the same email and password that you used to log into Blume. Remember, it's possible that even if you shopped with us in the past, that you checked out as a guest and didn't create a Blume account. That's okay! You can create one now. Forgot your password? You can reset it too!

How do I redeem my Blume Bucks?
It's easy! Click here for step by step instructions.

I used to collect Self Care Stars, what happened to those?
We ran that program for awhile and if you had accumulated Self Care Stars, you would have been assigned some bonus welcome points in Blumetopia! If you have questions about this, let us know!

*Blume Bucks are not redeemable on top of promotions

Referral Program

I have a link that I've been sharing with friends to refer them to Blume. Do I need a different link now that Blumetopia has launched?
Yes, effective Dec. 19, 2019, you'll need to sign up or login to Blumetopia and get a new link. Just click the 'Referrals' section in the panel that pops up, and you'll find your new link there!

Are the rewards still the same?
Yes, they are! When you send an invite link to a friend, they get $10 to spend toward their first Blume purchase. When they buy from Blume using your link, you'll get $10 toward your next purchase too.

If I received a coupon code from the old referral program, will it still work?
Yes, it will! Just note that coupon codes only work toward non-subscription purchases. If you have any issues, you can always contact us at hi@blume.com.

I'm having issues using a coupon code.
Make sure that you're using it on purchases for non-subscription products. Note also that there's a minimum purchase amount of $20 in order to redeem your $10 coupon! If you're still experiencing issues, please contact us.

General Blume FAQ

Why Blume?

Blume creates award winning, clean and uncomplicated skincare that actually works. With over 400,000+ happy customers, Blume products are formulated with acne-prone and sensitive skin in mind.

I'm a brand interested in a partnership, who do I email?

We're always looking for new brands to partner with. Please send us an email to hi@blume.com with information about your brand to explore opportunities.

I'm a store interested in carrying Blume products, who do I email?
We're always looking for new stores to carry our products. Please send us an email to wholesale@blume.com with information about your store to explore opportunities.

Can I purchase Blume products anywhere else?
Yes! We are now being sold on Amazon, Ulta, Sephora, and other select retailers.

Why did you choose to partner with Days for Girls?
Days for Girls is an awesome organization that gives back days of health, dignity and opportunity through menstrual health solutions and education. We are proud to donate partial proceeds to Day for Girls to help keep more girls in school.

Let's connect
Follow us on Instagram (we respond to DMs!) or shoot us an email at hi@blume.com.

Can I sell Blume on Amazon? 
For Sales on the Amazon platform, the Blume Skincare brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. Resellers are not allowed on Amazon. 

As such, for all sales on the Amazon platform, the Blume Skincare brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.